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Return and Delivery Policy

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IT Company Australia Return and Delivery Policy

All accounts and services are set up on a prepay basis. From time to time, IT Company Australia may revise its prices for its Products and/or Services. IT Company Australia undertakes to notify the Users of such adjustments within a reasonable time frame prior to implementing such adjustments, unless the prices are adjusted due to reasons, which are beyond IT Company Australia control. In case of any product payment is due each anniversary year / month following the date the account was established. IT Company Australia reserves the right to suspend services until the outstanding debt is cleared. No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email. In consideration for the use of IT Company Australia Services, the Users agree and shall pay to IT Company Australia a sum called a set-up fee or transaction fee or subscription fee (as appropriate), at the prescribed and applicable rate then in effect. IT Company Australia may, from time to time, and at its own discretion, offer different promotional schemes during which no fees or reduced fees may apply. During such promotions, all provisions of this Agreement shall remain in full force and effect. All fees are payable upfront. Upfront payment refers to payment that is made within a reasonable time to allow IT Company Australia to activate/upgrade the account, provide access to specific feature’s) and/or add credits to the User’s account. IT Company Australia may take anything between 1 to 2 business days, after the payment has been realized, to activate/upgrade the account, provide access to specific feature’s) and/or add credits to the User’s account. IT Company Australia reserves the right to approve Users at its sole discretion. You may receive a refund if you cancelled the purchase within the initial 7 days of purchase. If the account holder cancels after the time period specified, there will be no refund given. Refunds do NOT apply to dedicated IP addresses, SSL certificates, domain registration and any service provided by our professionals where time has been already spent. No refunds will be made in any case for any fees already collected like Design or Web Development services, web SMS, Web SMS Sender Name/Number fees, one-time setup fees, license/subscription fees, monthly administration fees, and any other such fee that the Users may pay to IT Company Australia are non-refundable. If approved, you will receive a refund to the payment method it was purchased with. You can expect the funds to be returned to the original payment method within 7 business days, pending approval of the request.

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